BetterUp Status - Incident history https://status.betterup.co BetterUp Wed, 1 Apr 2026 05:32:15 +0000 Investigating incident Type: Incident Duration: 1 hour and 20 minutes Affected Components: BetterUp Platform Apr 1, 05:32:15 GMT+0 - Investigating - We are currently investigating this incident. Apr 1, 20:33:08 GMT+0 - Resolved - **Update: False Alarm - No Service Disruption** This incident has been resolved and confirmed as a false alarm. Our automated monitoring detected an anomaly that, upon investigation, traced back to a routine update made by one of our third-party vendors. There was no actual disruption to service during this period. We have confirmed full functionality and updated our monitoring accordingly. Apr 1, 06:52:16 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 20 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>05:32:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>20:33:08</var> GMT+0</small><br><strong>Resolved</strong> - **Update: False Alarm - No Service Disruption** This incident has been resolved and confirmed as a false alarm. Our automated monitoring detected an anomaly that, upon investigation, traced back to a routine update made by one of our third-party vendors. There was no actual disruption to service during this period. We have confirmed full functionality and updated our monitoring accordingly..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>06:52:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 1 Apr 2026 05:32:15 +0000 https://status.betterup.co/incident/cmnflzqpe08bw12o70zufeiwt https://status.betterup.co/incident/cmnflzqpe08bw12o70zufeiwt Degraded AI experience Type: Incident Duration: 15 hours and 8 minutes Affected Components: BetterUp Platform Oct 20, 08:00:00 GMT+0 - Investigating - BetterUp is currently experiencing issues with our Cloud Provider. We're monitoring for updates. For now, this may negatively impact experiences across the BetterUp platform. We'll update here as our provider works to resolve issues in their systems. Oct 20, 21:00:30 GMT+0 - Identified - Our Cloud Provider has provided updates that their services are nearly back to fully operational. We expect to see less disruption to BetterUp systems, and will close this incident when the underlying Provider has fully recovered. Oct 20, 23:07:32 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 hours and 8 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Investigating</strong> - BetterUp is currently experiencing issues with our Cloud Provider. We're monitoring for updates. For now, this may negatively impact experiences across the BetterUp platform. We'll update here as our provider works to resolve issues in their systems..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>21:00:30</var> GMT+0</small><br><strong>Identified</strong> - Our Cloud Provider has provided updates that their services are nearly back to fully operational. We expect to see less disruption to BetterUp systems, and will close this incident when the underlying Provider has fully recovered. .</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>23:07:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. .</p> ]]> Mon, 20 Oct 2025 08:00:00 +0000 https://status.betterup.co/incident/cmgziez1n02mwwfhidkmpze3c https://status.betterup.co/incident/cmgziez1n02mwwfhidkmpze3c Investigating incident Type: Incident Duration: 37 minutes Affected Components: BetterUp Platform Jul 29, 16:34:46 GMT+0 - Investigating - We are currently investigating this incident. Jul 29, 17:12:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 37 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>16:34:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>17:12:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 29 Jul 2025 16:34:46 +0000 https://status.betterup.co/incident/cmdorc63101aqefo7xtyp55bt https://status.betterup.co/incident/cmdorc63101aqefo7xtyp55bt