BetterUp - Investigating incident – Incident details

All systems operational

Investigating incident

Resolved
Degraded performance
Started about 2 months agoLasted about 1 hour

Affected

BetterUp Platform

Operational from 5:32 AM to 5:32 AM, Degraded performance from 5:32 AM to 6:52 AM, Operational from 6:52 AM to 6:52 AM

Updates
  • Update
    Update

    Update: False Alarm - No Service Disruption
    This incident has been resolved and confirmed as a false alarm. Our automated monitoring detected an anomaly that, upon investigation, traced back to a routine update made by one of our third-party vendors. There was no actual disruption to service during this period.

    We have confirmed full functionality and updated our monitoring accordingly.

  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.